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"Our focus was on standardizing and scaling our company in two aspects. On the one hand, we wanted to automate the back office and on the other hand, we wanted to gain control over our business processes. Together with Arcade we've managed to do so with ease. Our staff, administrative duties, business processes as well as products are all growing in the desired scale and uniform manner in relation to our business. "

  • The more Rubio Monocoat grew, the more staff they needed. It’s not just about hiring the best new staff for your expanding business. It’s also about keeping the current staff happy during this period of change. Creating uniform business processes so that new staff is easily welcomed and the growth stays comfortable for the valuable, existing staff members.

  • Rubio Monocoat made the strategic choice to keep as many administrative tasks in-house. This meant that all communication in terms of the status of products, projects, and customers became crucial. All staff had to be on the same page.  Employees needed to communicate and share their knowledge one-on-one and seamlessly communicate between departments. More so, management demanded a coherent overview of the status of projects.


  • Due to Rubio Monocoat's rapid growth, it was essential to watch out that certain business processes did not fall under pressure. For instance, the growth in sales needed to be automated so that all leads, sales activities, and appointments had an accurate follow-up.
    • "Scaling and standardizing our systems was important. We would have difficulty supporting our growth without it. - Benoit Muylle, CEO, Muylle Facon
  • With the use of SharePoint new and old employees work on the same data, and everyone can consult relevant information in an intuitive way. We built an intranet and content management system that is used for internal purposes and assists in bringing the growing organization together. Employees can work form standard report templates, update tasks, and gather deliverables easily and securely in the cloud.

  • We implemented a reporting solution with Power Bi which ensures accurate and real-time figures of Rubio Monocoats' products, projects and customers. The project dashboard not only improves internal communication but it allows employees to find the data they need, as quickly and easily as possible. Moreover, it allows management to re-align the focus on certain projects where necessary.

  • We had to offer Rubio Monocoat flexible and scalable solutions that could grow at the same pace as the company. For instance, for their sales inquiry we worked with Dynamics 365. The sales module provides Rubio Monocoat with an overview of current clients, what leads there are, and describes the different options for creating, managing, and working throughout their customer journey. This is how we ensure no customers are lost in the sales process. 

  • Agile Approach: We ensure the software development lifecycle is manageable, predictable and transparent. Our constant feedback processes enable us to start faster, maintain flexibility and combine different Microsoft technologies for the best possible solution.

  • Support: We provide an advisory role and take long-term ambitions into account. We strive to develop lasting partnerships that mean much more than just keeping the projects running. Arcade takes a proactive approach and deliveres more than just Microsoft services – our aim is to support growth and improve business.

  • SWAT: Our SWAT works in one-week cycles and ensures careful follow-up of all tasks. We approach challenges from a business perspective, translate this into feasible technical solutions and deliver in a phase approach.



Are you interested in your own project and time management system?

Don’t hesitate to contact us: our SWAT is happy to answer all your questions.